PRIVACY POLICY
At BridalMelody, we respect your privacy and understand the importance of protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you when you visit bridalmelody.com, contact us or place an order.
Information You Provide to Us
We may collect personal information that you provide when you:
- Contact us through our website, email or social media
- Request a quotation or design consultation
- Place or pay for an order
- Submit measurements, inspiration images, sketches or design preferences
- Arrange delivery or request support
- Subscribe to marketing communications
- Apply for a wholesale or bridal-store partnership
This information may include your name, email address, telephone number, billing and shipping address, wedding date, body measurements, order and payment details, photographs, design ideas, correspondence and any other information you choose to provide.
Information collected automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, time zone, pages viewed, referring website and information about how you interact with our website.
We may collect this information through cookies and similar technologies. Please see the “Cookies and Similar Technologies” section below for more information.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and provide design consultations
- Prepare quotations and develop your gown
- Review measurements, sketches and design details
- Process payments and manage orders
- Arrange production, quality control and delivery
- Provide customer service and after-sales support
- Communicate important information about your order
- Maintain business, accounting and legal records
- Prevent fraud, misuse and security incidents
- Improve our website, services and customer experience
- Send marketing communications where you have agreed to receive them
- Comply with applicable legal and regulatory requirements
Legal Basis for Processing
Where applicable data-protection law requires a legal basis, we process personal information:
- To take steps at your request before entering into a contract
- To perform our contract with you, including creating and delivering your order
- To comply with legal obligations, including accounting and tax requirements
- For our legitimate interests in operating, protecting and improving our business
- With your consent, where consent is required, including certain marketing and cookie activities
You may withdraw your consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal.
How We Share Your Information
We do not sell your personal information for money.
We may share information only when reasonably necessary with trusted service providers that help us operate our business, including:
- Shopify, which hosts and supports our online store
- Payment processors and financial institutions
- Delivery companies, customs agents and logistics providers
- Website hosting, analytics, communication and security providers
- Professional advisers, including accountants, legal advisers and insurers
- Our designers, atelier, pattern makers, dressmakers and production team where required to create your order
These providers may access only the information needed to perform their services and are expected to handle it in accordance with applicable privacy and data-protection requirements.
We may also disclose information when required by law, court order or a competent authority, or when reasonably necessary to protect BridalMelody, our customers or others from fraud, misuse, security threats or unlawful activity.
Shopify
Our online store is hosted by Shopify. Shopify processes certain personal information to provide and improve its commerce services, maintain security and support transactions.
Depending on your location and the Shopify features enabled on our store, Shopify may also process information about how you interact with our website. You can learn more by reviewing the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en
Payment Information
Payments may be processed by banks, payment providers or other financial institutions. BridalMelody does not ordinarily receive or store complete credit or debit card details. Payment providers process this information under their own privacy policies and security procedures.
Custom Design Information
Because we create made-to-order and custom wedding gowns, we may need to collect body measurements, photographs, inspiration images, sketches and details about your wedding or design preferences.
We use this information only as reasonably necessary to discuss, design, produce, review and support your order. Please do not send sensitive personal information that is unrelated to your gown or our services.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Keep the website functioning correctly
- Remember preferences and shopping activity
- Understand website traffic and performance
- Improve the website and customer experience
- Support analytics and marketing where permitted
Some cookies are necessary for the website to operate. Other cookies may be optional and, where required by law, will be used only with your consent.
You can manage your choices through the cookie banner or privacy settings available on our website. You may also adjust your browser settings to block or delete cookies, although some website functions may not work correctly as a result.
Marketing Communications
We may send marketing emails only where permitted by law or where you have provided your consent.
You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us. You may still receive non-marketing messages relating to an enquiry, quotation, order, payment or delivery.
International Data Transfers
BridalMelody works internationally, and our service providers and production partners may operate in different countries.
Your personal information may therefore be processed outside your country of residence, including outside the European Economic Area or the United Kingdom. Where required, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing your order, providing support, maintaining business and accounting records, resolving disputes and meeting legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably possible.
How We Protect Your Information
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website uses SSL encryption to help protect information transmitted online. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of marketing communications
- Submit a complaint to the relevant data-protection authority
These rights may be subject to legal limitations. We may need to verify your identity before completing a request.
To exercise your privacy rights, please contact us using the details provided below.
Children’s Privacy
Our website and services are not directed to children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete it.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those third parties. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.
The updated version will be published on this page. We encourage you to review this Policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact:
BridalMelody
Email: service@bridalmelody.com
Website: https://www.bridalmelody.com