RETURN POLICY

Every BridalMelody gown, bridal separate and accessory is individually made to order. Production begins according to the design, measurements and materials confirmed for each bride. Because our pieces are custom-made and personalised, we do not accept standard returns, refunds or exchanges because of a change of mind.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or materially different from the design and specifications confirmed for your order.

As each piece is created individually and our custom process is completed remotely, the following situations are not normally considered faults:

• A change of mind regarding a fabric, colour or design after it has been approved. If you are uncertain about a fabric or colour, we recommend requesting a physical sample before confirmation.
• Slight differences in colour or texture caused by lighting, photography or screen settings.
• Minor variations in the placement of lace motifs, beads, handmade flowers, buttons or other hand-finished details. These variations are part of the nature of custom craftsmanship.
• The gown matches the approved design, but you do not feel that the style looks or feels as you had imagined when worn.
• Small local alterations are required to achieve your preferred final fit.
• Fit differences caused by inaccurate measurements, posture, body changes or personal fit preferences.

If a particular construction or decorative detail is especially important to you, please communicate it clearly in writing before approving your design.

If you believe that your order is faulty, damaged, incorrect or materially different from the design you approved, please contact us at bridalmelodycare@gmail.com within 7 days of receiving the item where reasonably possible. Please include your order information, a detailed explanation and clear photographs or videos showing the concern.

Please note:

• Please inspect and try on your gown as soon as it arrives.
• Do not wash, alter, repair or return the item before receiving instructions from BridalMelody.
• If we ask you to return an item, it must be unworn except for a careful initial try-on, unwashed, unaltered and returned with its original tags, packaging and additional materials.
• Returns sent without prior approval or to an address other than the return address provided may not be accepted.
• Where a fault or order error is confirmed, BridalMelody will offer an appropriate solution, which may include repair, replacement, a price reduction or a refund, depending on the circumstances and applicable consumer law.
• Where we confirm that a faulty or incorrect item must be returned, BridalMelody will cover or reimburse reasonable return shipping costs according to the return instructions provided.
• If an item is returned for assessment but no fault or order error is found, it will be returned to you. Additional shipping or customs costs may apply where permitted by law.

Important note: Please use a trackable shipping service for any approved return and retain your shipping receipt and tracking information.

Procedures Of Refunds

Once an approved return has been received and inspected, we will notify you by email of the outcome of our assessment.

Where a refund is approved, it will normally be processed within 10 business days using the original payment method where possible, or another agreed method. Your bank or payment provider may require additional time before the funds appear in your account.

Refunds For Cancelled Orders

• Orders cancelled within 24 hours of payment confirmation may be eligible for a full refund. Any sketch or design work that has already begun is non-refundable.
• Orders cancelled more than 24 hours but within 72 hours of payment confirmation may be eligible for a refund equal to 40% of the amount paid. Any completed sketch or design fees are non-refundable.
• Orders cancelled more than 72 hours but within 120 hours of payment confirmation may be eligible for a refund equal to 20% of the amount paid. Any completed sketch or design fees are non-refundable.
• Orders cancelled more than 120 hours after payment confirmation are non-refundable because design development, material sourcing or production planning may already be underway.

If production has already started earlier than these timeframes with your approval, the refund available may be reduced to reflect work completed and materials purchased, where permitted by applicable law.

※ Extra Fees On Changes

A. During the initial consultation, you may discuss and refine the colour, silhouette, fabric, lace and design details before giving final approval.

B. Quotations are based on the confirmed design, materials, construction and amount of work required. If you request a significant change after receiving a quotation, the original quotation may no longer apply and a revised quotation will be provided.

C. Once sketch development has begun, further changes may require the sketch to be redrawn. A redrawing fee of €50–€100 may apply depending on the extent of the changes.

D. Once the sketch and design details have been approved, changes may affect the price and completion date.

E. Once production has started, significant changes to the silhouette, main fabric, lace placement or construction may no longer be possible. Small changes may occasionally be considered, but additional charges and production time may apply.

※ Changes On Sketches

Our sketches are created to communicate the overall design of your future gown before production begins. Please review the silhouette, neckline, sleeves, train and important design details carefully before giving final approval.

If you request changes after a sketch has been completed, a redrawing fee of €50–€100 may apply. Additional time will also be required, and the estimated completion date may be extended accordingly.

※ Changes On Design Details And Colors

We strongly recommend confirming all important design and colour decisions before production begins. A change that appears small may require patterns, materials or completed work to be altered or remade.

A. If the design changes after a quotation has been issued, the previous quotation may become invalid and a revised quotation will be provided.

B. If design details change after the sketch has been approved, the sketch may need to be redrawn and additional fees and production time may apply.

C. Once production begins, significant changes to the gown’s silhouette, main fabric, lace placement or train length may not be possible.

D. In limited cases, smaller adjustments such as adding embellishment or shortening a train may be possible during production. These changes will be assessed individually and may incur additional charges.

E. Some details may be confirmed during the production process. Please review each detail carefully, as further changes may not be possible after confirmation.